Legal Information & Consumer Protection

Reporting Fraudulent Communications

Exiant Communications is committed to telecommunications integrity and security. Please note that our company does not initiate calls to consumers or businesses, nor do we provide robocalling services or products. If you believe someone is misusing our service for fraudulent purposes, we urge you to report this activity to the appropriate authorities and notify us using the contact form at the bottom of this page.

Text Message Fraud Reporting

Text messaging fraud encompasses various deceptive practices including phishing attempts, false reward claims, and unsolicited commercial messages. To protect yourself and others:

• Forward suspicious text messages to the Anti-Phishing Working Group at reportphishing@apwg.org
• Submit reports of suspicious texts to the Federal Trade Commission through their official channels

Telephone Fraud Reporting

Telephone fraud often involves caller ID spoofing and other deceptive practices. For comprehensive information about your rights and protections, please visit the FCC Consumer Help Center.

Understanding and Preventing Telecommunications Scams

Protect yourself and your personal information by familiarizing yourself with common phone scam techniques and implementing preventative measures.

Caller ID Spoofing and Common Scam Tactics

Unwanted calls often represent more than mere inconveniences—they may constitute fraudulent or illegal activity. Caller ID spoofing occurs when callers deliberately falsify the information transmitted to your caller ID display, typically to disguise their identity and facilitate fraud. This deceptive practice frequently accompanies robocalling, phone spamming, fraudulent debt collection attempts, and voice phishing schemes.

Identifying Potential Phone Scams

Vigilance is essential when receiving unexpected calls. Exercise particular caution when interacting with callers who:

• Request verification of personal information (particularly Social Security numbers or financial details)
• Utilize automated systems that instruct you to return their call
• Direct you to call back using a different number than what appears on your caller ID
• Claim to represent technical support services and request remote computer access
• Announce that you've won a prize, sweepstakes, or other valuable item
• Assert that you owe a debt or fine requiring immediate payment (common impersonations include IRS or Social Security Administration representatives—report such incidents to IRS SCAMS and SSA SCAMS)
• Ask you to verify a PIN code by phone for an account update you did not initiate

Protecting Yourself from Fraudulent Communications

• Exercise prudence when handling personal or financial information over the phone. When verification is necessary, initiate the call yourself using officially published contact information
• Register your telephone number with the National Do Not Call Registry at DoNotCall.gov
• Stay informed about your consumer rights through the FCC Consumer Help Center's educational resources

If you believe someone is using an Exiant Communications telephone number to contact you fraudulently, please provide us with relevant information through the following channel:

Guidelines for Law Enforcement and Regulatory Agency Requests

Information Request Submission Procedures

Law Enforcement and Regulatory agencies seeking information from Exiant Communications LLC should submit properly executed Subpoenas, Court Orders, or Search Warrants through any of the following channels:

• Email: legal@exiant.net
• Fax: 888-739-4268
• Website submission form (available below)
• Postal mail or courier delivery to our Compliance Support Service:

To ensure receipt of your submission, we recommend confirming delivery via email. If you do not receive a response within five (5) business days, please contact us by telephone to verify processing status.

Ensuring Accurate Information Retrieval

Due to telephone number portability and the frequent transfer of numbers between carriers, resellers, and customers, please specify the following in your information request to ensure accuracy:

• The target telephone number(s)
• The specific time period for which information is sought (e.g., from MM/DD/YYYY to MM/DD/YYYY)

Response Process and Timeline

To facilitate prompt communication, please provide an email address for our response. Exiant Communications LLC prioritizes timely processing of all official requests.

Please note that Exiant primarily serves telecommunications providers rather than individual consumers. Our customer base consists of service providers—wireline, wireless, VoIP, paging, and text messaging companies—who maintain direct relationships with end users. Our services are limited to Direct-Inward-Dial (DID) functionality, enabling only inbound calls to the numbers we provide; we do not offer outbound calling capabilities.

Consequently, our typical response will identify the wholesale customer to whom the target number is assigned, along with their contact information. The requesting agency would then need to direct a subsequent information request to this wholesale customer to obtain details about the end user.

While we strive for expeditious processing, research timelines may vary based on the complexity and scope of the information requested, particularly for inquiries extending beyond basic customer identification.

Customer Proprietary Network Information (CPNI) Policy

In accordance with Federal Communications Commission regulations concerning Customer Proprietary Network Information (CPNI) and our company's CPNI Policy, we cannot release customer information without appropriate legal authorization in the form of a valid subpoena, court order, search warrant, or other formal demand from an authorized agency.